Bologna FC has declared a temporary waiver of charges for altering the designated user on season tickets for a specific match. This adjustment in policy is a direct response to a technical glitch encountered with the Vivaticket platform, aiming to provide flexibility and convenience to its fan base. The initiative targets individuals who secured their season tickets through the Fidelity Card/WeAreOneCard scheme or via the club's official application under the STANDARD purchasing option. This service, which facilitates free name changes, is set to be fully operational and available to all qualified season ticket holders from 10:00 CEST the following day.
This measure underscores the club's commitment to fan satisfaction, particularly in navigating unforeseen technical challenges that could impact ticket management. By making the name change service free, Bologna FC seeks to alleviate any inconvenience caused by the platform issue, ensuring that supporters can easily transfer their tickets to another individual if their original plans change. The club's prompt action in offering this solution reflects its dedication to maintaining a positive experience for its loyal followers.
Temporary Fee Exemption for Season Ticket Transfers
Bologna FC has announced a significant update regarding season ticket management for an upcoming fixture. In response to a technical problem affecting the Vivaticket platform, the club has decided to waive the usual fees associated with changing the named user on season tickets. This temporary exemption is particularly beneficial for supporters who acquired their season passes through the Fidelity Card/WeAreOneCard system or opted for the STANDARD mode when purchasing via the official club app. This move is designed to mitigate any inconvenience caused by the platform's issues, ensuring a smoother experience for fans.
The club's decision to offer this complimentary service is a direct solution to the platform's operational difficulties, allowing season ticket holders greater flexibility. Fans will be able to utilize this free name change option starting at 10:00 CEST tomorrow. This proactive approach by Bologna FC highlights their commitment to fan convenience and effective problem-solving, ensuring that technical hitches do not detract from the supporter experience, especially for those who have invested in season tickets through specific channels.
Addressing Vivaticket Platform Issues with Fan-Centric Solutions
Bologna FC has proactively addressed a glitch on the Vivaticket platform by implementing a fan-centric solution: temporarily removing fees for season ticket name changes. This policy directly impacts those who purchased their season tickets using either a Fidelity Card/WeAreOneCard or through the club's official application in STANDARD mode. The club's swift action in waiving these fees underscores its dedication to overcoming technical obstacles and ensuring a seamless experience for its devoted fanbase, demonstrating a strong commitment to customer satisfaction even when external platforms face challenges.
This initiative not only resolves an immediate issue but also reinforces the club's relationship with its supporters by providing a practical and cost-free solution. The availability of this service, starting at 10:00 CEST tomorrow, ensures that all eligible season ticket holders can readily adjust the named user on their tickets without additional financial burden. By taking such steps, Bologna FC illustrates its commitment to accessibility and convenience, ensuring that fans remain at the heart of their operational decisions, particularly when unexpected technical difficulties arise with third-party ticketing services.
